Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods through Shopify Payments.

How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.

Can I modify or cancel my order?
Please contact us as soon as possible if you need to make changes. Once an order is processed, we may not be able to modify it.

Shipping & Delivery

How long will delivery take?
Delivery times vary depending on your location. You'll receive an estimated delivery date at checkout and a tracking number once your order ships.

Do you ship internationally?
Currently, we ship within the UK. Please check back for updates on international shipping.

What are the shipping costs?
Shipping costs are calculated at checkout based on your location and order size.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy, please contact us to arrange a return or exchange. All returns must be made within 30 days of receiving your item.

How do I return an item?
Contact us to initiate a return. We'll provide you with instructions and a return label if applicable.

Contact Us

How can I get in touch?
You can reach us through our contact page or email us directly. We aim to respond to all enquiries within 24 hours.